Built from real claims operations experience.
Adjuster Copilot didn't start in a product meeting. It started in the field — and in the operations seat behind it.
We spent enough time around claims operations to see the same pattern over and over: files coming back incomplete, photos arriving unlabeled, and adjusters losing whole evenings rewriting what they'd already documented standing in someone's driveway.
The work was getting done twice. Once in the field, where the adjuster actually saw the damage — and again hours later at a desk, reconstructing it from memory and a camera roll. Every gap in that hand-off meant a callback, a second trip, or a detail that surfaced after the claim was supposed to be closed.
The fix was never going to be another portal to log into after the drive home. It had to be finishing the work where the work happens: at the property, with no assumption of signal, while keeping the captured evidence ready for review and reporting.
So that's what we built — a field tool shaped by how adjusters actually move through a property, not by how software usually wants them to.
A few things we refuse to compromise on
These aren't taglines. They're the constraints every feature has to pass.
Finish more of the file on-site
Every decision is measured against one question: does this help the adjuster document the inspection before leaving the property?
Never assume signal
Real inspections happen in basements, attics, and rural CAT zones. Downloaded assignments and saved field data remain available offline; uploads and final synchronization require connectivity.
Documentation should be guided
The hard part isn't typing — it's tracking the configured requirements. The workflow keeps those sections, questions, and photo categories visible.
Independents first
We start with the independent adjuster in the field and design outward, not the other way around.
Independent adjusters, first and foremost
Adjuster Copilot is designed for the independent adjuster carrying their own caseload — daily claims and storm deployments alike — and for claims operations teams that need a consistent field workflow. If you've ever driven back to a property for one missing photo, or rebuilt a narrative from scratch at night, this was made for you.