How we handle claim data

Claim records are scoped to the organization that owns them, with organization and claim access controls. Your claims live in your workspace, not a shared pool.

Every workspace requires an authenticated sign-in, with layered authorization controls governing who can see and change claim records. Password resets are self-service, and you can change your password from account settings at any time.

Connections to the web app, the mobile app, and the API are encrypted in transit over HTTPS.

Editing a claim's details is restricted to the claim creator or a manager. Other users can still contribute their own inspection work without gaining edit rights over the underlying record.

Offline and pending work is shown as saved-on-device, syncing, synced, or failed — so nothing is silently presented as delivered when it hasn't reached the server.

AI-assisted tools help draft, summarize, and organize claim information. Human review remains required before submission or decision-making.

Users can request account deletion in-app. Personal account data is disabled immediately and anonymized according to our retention policy, while organization-owned claim records may be retained for legal and business purposes.

Found something that looks like a security issue? Email support@adjustercopilot.ai with "Security" in the subject line and we'll respond.