Back to home
LegalVersion 2.0Effective: August 22, 2026Acceptance required

This document is a draft pending legal review and is not yet effective. It is provided for transparency and may change before it becomes final.

AI Usage & Disclaimer Policy

Version 2.0 · Effective Date: August 22, 2026

1. Purpose

Adjuster Copilot offers artificial intelligence ("AI") features designed to help insurance professionals complete documentation and administrative tasks more efficiently. AI features are intended to support — not replace — professional judgment. This policy explains what the AI features do, how data is handled when you use them, and what you remain responsible for.

2. AI capabilities

Where enabled for your workspace, AI-assisted features may include:

  • narrative and report drafting,
  • inspection summaries and damage descriptions,
  • documentation assistance and workflow suggestions.

Content produced by these features is generated by generative AI and is identified as AI-assisted where it appears. Features may change over time; material changes to how AI features handle your data will be reflected in a new version of this policy (see Section 9).

3. Human review is required

All AI-generated content must be reviewed, corrected as needed, and approved by a qualified user before it is used or relied upon. This is your responsibility and applies at all times. It is an unconditional duty: it does not depend on, and is not satisfied by, any check the platform may perform, and you may not treat the absence of a platform warning as approval.

You and your organization remain solely responsible for the accuracy, completeness, and regulatory compliance of all claim documentation, including any content initially drafted by AI, and for the exercise of professional judgment in all claims handling.

4. AI output is not professional advice

AI-generated output is not legal advice, an engineering opinion, a coverage determination, a settlement recommendation, regulatory guidance, or any other professional service. Independently verify AI output before relying on it.

5. Accuracy limitations

Generative AI can produce output that is inaccurate, incomplete, or misleading — including plausible-sounding statements that are wrong, sometimes called "hallucinations" — and it can misread the input it was given. Do not treat AI output as a source of fact about a claim. Verify every material statement against the underlying evidence before use.

6. Prohibited reliance

You may not rely solely on AI-generated content for coverage decisions, claim denials, claim valuations, regulatory determinations, legal conclusions, engineering conclusions, or any decision that affects a claim outcome or a person's rights. AI features assist with drafting and organization; the decisions are yours.

7. How your data is handled when you use AI features

  • Third-party AI provider. AI requests are processed by our AI subprocessor, currently Anthropic, through its commercial API. Information submitted through an AI feature is transmitted to the provider for the purpose of generating the requested output and operating the AI feature, and is handled under the provider's applicable commercial terms.
  • Data minimization before AI processing. Before an AI request leaves our systems, we apply an automated data-minimization control that is designed to exclude direct identifiers — such as the insured's name, contact details, property address, and policy and claim numbers — from the text sent to the AI provider, and to restore them in the finished document after generation. This control reduces the personal information shared with the AI provider. It is not anonymization or de-identification, and it is not a guarantee that no personal information will be transmitted — in particular, personal information written into free-form text such as notes, captions, or questionnaire answers may not be detected.
  • No training on your data. We do not use your claim, inspection, photo, document, or narrative content to train AI models. If we ever propose to change this, the change will require your express consent through a new, versioned acceptance of this policy — your acceptance of this version is not consent to any future training use.
  • Metering. We record operational metadata about AI usage, such as request counts and feature usage, to operate, secure, and bill for the Service, as described in the Privacy Policy.

8. Limitation of liability

To the maximum extent permitted by law, Adjuster Copilot is not liable for decisions made or actions taken in reliance on AI-generated content. Responsibility for claim investigation, documentation, reporting, and decision-making remains with the adjuster, supervisor, carrier, or organization using the platform. This section is read together with the Limitation of Liability in the Terms of Service.

9. Changes to this policy

We may update this policy as AI features, technology, or regulation evolve. Material changes will be posted with a new version and effective date, and where required will be presented for your acceptance before continued use of AI features.

10. Contact

Questions: privacy@adjustercopilot.ai.

This page renders the canonical policy published at api.adjustercopilot.ai/legal/ai-usage.